How do I return an item?

Please contact us within 7 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.You may return items to us within 14 days of purchase. Please pack the items securely so that they will not be lost or damaged during transit, and return the item to LaParra Jewels, for details, please, contact Returns Department: 

We strongly recommend you post the item via recorded delivery and obtain proof of postage. We cannot accept responsibility for items lost in transit. Once we receive and check the goods, a refund will be issued to you promptly, to the same account or credit card with which original payment was made. 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. 

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt). 

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost. 

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return. 

All of our Jewellery is hand made, so we are unable to offer refunds for pieces commissioned, unless the item is faulty. 

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty. 

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge. 

If you should receive a faulty or damaged item, please notify us within seven days. 

To arrange a return, or if the item you received is faulty or is not what you originally ordered,please email quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.